Returns and Refunds

Refund policy

We love our customers, and your satisfaction is very important to us. We will do everything we can to make you happy with your purchase from Shuti.

We are only able to offer refunds within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging. You will also need proof of purchase. We reserve the right to refuse items that are not returned in an unused, unopened condition. This does not affect your statutory rights.

Everything we sell has been checked with strict measure before being dispatched. If you believe you have received a faulty item, please contact jess@shutibyjk.com as soon as you receive your order and we will be happy to look into this. Please include pictures and a description of the fault as this will help us resolve the issue. You will then need to return the item to us for a thorough inspection.

Once we have approved the return/exchange, your refund will be credited to the original payment method within 10 working days of receipt of your return. Please not refunds can take 7 business days to appear in your account.

We do NOT cover the return shipping costs. It is strongly advised that you send the item back to us using a tracked delivery service that insures the value of the goods. Any item returned to us is your responsibility until it arrives at our warehouse.

Please note we will not refund shipping costs, duties or taxes.

Gift cards are non-refundable.

We do not take any responsibility for how you wash or treat your products.

To start a return, you can contact us at Jess@shutibyjk.com. If your return is accepted, we’ll send you a shipping label as well as instructions on how and where to send your package. Items without first accepting a return will not be accepted.

Exchanges

The quickest way to exchange your product is to return the item you have and once the return is accepted, make a separate purchase for the new one.